Frequently Asked Questions

Water in unwanted areas can cause sagging, warping, and deterioration of materials. It’s especially harmful to carpets, furniture and other fabric items, and can permanently ruin them if left unattended. Water damage can also cause warping to your wood floors, walls and ceilings. Water can also pose a major electrical hazard, shorting out electrical systems may cause fires, electrical shock and damage to electronics.

There are a few key steps you should take immediately after suffering water damage. This includes documenting the damage for your insurer. It’s also okay to mop up excess water, but the best choice is to call for professional help immediately. A team of experts can work quickly and thoroughly to ensure further damage is prevented. Water damage can also pose safety risks, so it’s best to let the trained professionals navigate through the dangers. 

No! In fact, you shouldn’t wait to call a water damage professional as this can affect your insurance claim. Insurance policies generally require affected persons to take action in order to prevent further damage – including immediately contacting a professional water damage restoration company. 

The first step to take is to turn off your water source if it is safe to do so, then call a water damage restoration company to come cleanup the damage. The next step is to call your insurance company and submit your claim. After it’s safe, be sure to document the damage by taking photos and video. Also remove items from the affected areas so they can be protected.  

Immediately evacuate children, seniors, and pets from the affected area(s) before contacting a professional sewage cleanup company. Contact your utilities provider and have them shut off electricity, gas and the water supply to your home. If the spill is minimal and low risk, you can turn off the power and water supply yourself. Just be sure to wear the proper protective equipment and do not come into contact with contaminated water. Next, be sure to open the windows to help ventilate the area. Take several pictures as proof for your insurance claims before removing any dry uncontaminated items from affected areas. 

Taking swift action to mitigate water damage can help prevent mold from occurring as a result. Letting water sit for as little as 24 hours can result in mold growth. Although it isn’t always visible to the naked eye, mold can pose serious health risks to anyone who comes in contact with it. Be sure to contact the Dry Pros experts and they will quickly fix any water damage to reduce your chances of mold exposure.

Water damage that follows a flood can be difficult to prevent, but there are some cautionary measures you can take. Consider coating your walls, foundation, windows and doorways with a waterproof sealant to prevent flood water from leaking in through the cracks. Sewage floods can be prevented by installing backflow prevention valves on your pipes to keep water from backing up into your property. Also, be sure to have regular plumbing maintenance to make sure your system is in good condition.

At Dry Pros, our team of restoration experts are certified, licensed and insured to perform water damage restoration of various degrees. We are quick to respond and will work rapidly to restore your property back to normal. Our experts will also communicate with your insurance to make the claim process run as smoothly as possible.