Contact Us
Contact Dry Pros for 24/7 Water Damage Help
For active water, fire, or storm damage, call 678-DRY-PROS. A Dry Pros restoration specialist answers live 24/7, and we guarantee on-site arrival within 60 minutes on emergency calls. For anything that can wait, request an onsite assessment below.
- 60-minute emergency response guaranteed
- Direct insurance billing
- IICRC certified, BBB Accredited, A+ Rated
Call first. Here is what to do while you wait.
- Shut off the main water valve, or the valve on the leaking fixture.
- If water is near outlets or the panel, stay out of the area and turn off power only if it is safe to reach.
- Take photos and video before anything is moved. Your adjuster will want them.
- Move valuables, electronics, and rugs off wet floors.
Request an onsite assessment
Tell us what happened and a Dry Pros specialist will call you to schedule a time. Emergency calls always take priority, so please call if water is still active.
From your first call to a dry home
We talk it through
A specialist gathers the details, explains your next steps, and dispatches a crew or schedules your assessment.
Onsite assessment
Our technicians map the moisture with meters and FLIR thermal imaging and explain the scope before work begins. Emergency assessments are free.
Drying and documentation
We dry the structure to IICRC S500 standards, log readings daily, and bill most insurance carriers directly with full photo documentation.
Dry Pros headquarters
Austell, GA 30168Get directions
Homeowners, property managers, and the professionals around a claim
Homeowners and renters
Call any time. Renters, please get your landlord’s or property manager’s approval for Dry Pros to access the property so work can begin.
Property managers
We coordinate access with tenants and provide photos, moisture readings, and drying logs for owners. Ask about adding Dry Pros as your 24/7 restoration vendor.
Insurance adjusters
Email services@dry-pros.com for job documentation, estimates, and drying logs on an open claim.
Commercial properties
Offices, retail, and multi-unit buildings. See commercial restoration.
Questions before you call
Do you charge for an assessment?
Emergency assessments are free. Non-emergency inspections for older or slow damage carry a trip charge, which is credited toward your job if you hire Dry Pros.
Do you work with my insurance company?
Yes. We bill most insurance carriers directly and provide your adjuster with photos, moisture readings, and drying logs. Coverage decisions are made by your insurance company.
How fast can you get to me?
We guarantee on-site arrival within 60 minutes on emergency calls. Call 678-DRY-PROS and a specialist will confirm timing for your address.
Should I call a plumber first?
If a pipe is still leaking, yes. A licensed plumber should stop and repair the source, because drying cannot be effective while water is still coming in. We can begin extraction as soon as the source is under control.
What areas do you serve?
Metro Atlanta and West Georgia, including Austell, Marietta, Smyrna, Douglasville, Kennesaw, Atlanta, Powder Springs, Villa Rica, and Carrollton. See the full service area.
