Headquartered on Oak Ridge Parkway, Dry Pros keeps its crews and equipment based right here in Austell.
Dry Pros is a family-owned, IICRC-certified water damage restoration company headquartered in Austell. We answer live 24/7, guarantee on-site arrival at Austell properties within 60 minutes, and bill most insurance carriers directly.
Austell, GA 30168. Family owned since 2016. Live answer 24/7.
Sweetwater Creek, September 2009
Austell's record flood of 2009
30.8feet
Sweetwater Creek at Austell crested at 30.8 feet on September 22, 2009, the highest level ever recorded at that gauge. About 20 inches of rain fell on parts of west Metro Atlanta over six days, and the Sweetwater Creek basin reached the 500-year flood level. Olley Creek in Austell set its own record at 27.4 feet.
For Austell property owners, that event highlights an important insurance distinction:
Flood
Water rising from outside
Creek overflow, surface runoff, water coming in at ground level. Standard homeowners policies usually exclude it. It is covered by flood insurance through the NFIP or a private carrier, and NFIP policies generally have a 30-day waiting period.
Water damage
Water released inside, suddenly
A burst pipe, a failed water heater, a storm-damaged roof letting rain in. Homeowners policies often cover this. We document the source on every job so your adjuster can clearly determine the cause of loss.
To check your property’s flood risk, search your address on FEMA’s Flood Map Service Center. Properties near Sweetwater, Olley, and Noses Creek should be reviewed first.
Austell housing
Austell housing and common causes of water damage
Much of Austell’s housing was built in two distinct periods, and each presents different water damage risks.
41%of homes built before 1980, many in the 1970s
Ranches and split-levels
Original supply lines, older drain lines, and crawl spaces that hold moisture. Leaks in these homes are often slow and concealed, going unnoticed until flooring softens or staining appears.
1 in 3homes built from 2000 to 2009
Subdivisions built in the 2000s
Original water heaters in these homes are well past the typical 8 to 12 year service life, and supply hoses and icemaker lines are aging as well. These failures tend to be sudden and can release a large volume of water quickly.
U.S. Census Bureau, American Community Survey 2019–2023 5-year estimates, via Point2Homes.
Emergency water shut-off
Which water company serves your Austell address
Austell sits across two counties, so three different utilities serve Austell mailing addresses. Your water bill identifies your provider.
City of Austell customersAustell Water System
770-944-4300
City Hall. Water field office: 770-944-4336. Serves about 3,300 customers.
Unincorporated CobbCobb County Water
770-419-6201
24-hour emergency dispatch.
Douglas County sideDouglasville-Douglas County WSA
Being headquartered in Austell benefits every project. Structural drying typically takes three to five days, and our technicians take moisture readings on site every day. Short travel times allow us to adjust equipment promptly as conditions change.
We serve all of Austell, from Clarkdale and the neighborhoods off Austell Road to the homes near Six Flags and Sweetwater Creek State Park, on both the Cobb and Douglas County sides.
Find us Dry Pros6955 Oak Ridge Pkwy, Suite 103 Austell, GA 30168678-DRY-PROS (678-379-7767)Directions
Based in Austell
Our crews and equipment
A Dry Pros response van, dispatched from our Austell shop.Commercial-grade drying equipment on a local water damage job.
From a Dry Pros customer
“Dry Pros was awesome! They responded quickly to clean up the water in my home. They dealt directly with my insurance company and made this process so much easier.”Dallas V., Facebook recommendation
Austell water damage questions
Is my Austell home in a flood zone?
It depends on your exact address. Homes near Sweetwater Creek, Olley Creek, and Noses Creek are the ones to check first. Search your address on FEMA’s Flood Map Service Center to see your zone.
Does homeowners insurance cover flooding from Sweetwater Creek?
Usually not. Rising water from outside is classified as flood, and it is covered by separate flood insurance, not a standard homeowners policy. NFIP flood policies generally take 30 days to take effect, so coverage should be in place well before storm season.
What should I do first if my water heater bursts?
Shut off the cold water valve on top of the tank. Turn off the breaker for an electric heater, or set a gas heater to off or pilot. Move what you can off the wet floor, take photos, and call Dry Pros.
Do you work on the Douglas County side of Austell?
Yes. We cover Austell on both the Cobb and Douglas County sides, along with Lithia Springs, Powder Springs, and Mableton.
